EV Charging Problems in Hillsboro, KS
The short answer
When an electric vehicle will not charge, the fault can be in the charger, the cable, the car's charge port or the onboard charger inside it.
Finding out which one saves you from replacing the wrong expensive part. It always seems to happen on the worst night: you plug in after a long day, set an alarm for an early start in McPherson, and wake up to exactly the charge you went to bed with. We diagnose and repair charging problems on the vehicle here in Hillsboro. Bring it in, or we will come and get it, which helps a lot when the battery is running low.
Call or text (620) 416-0008. Describe the noise. We'll do the rest.
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Text us which onesHow we fix EV charging problems at Moxie
We find out which side the fault is on before anything else. A lot of charging complaints turn out to be the charger rather than the car, and knowing that can save you the cost of a vehicle repair you did not need.
We work on both sides of the plug. If the fault is in your home wall charger or its wiring, we can fix that too, and we tell you plainly where the problem is before you pay for anything.
We fix the vehicle side, all of it. That runs from a dirty or damaged charge port to the onboard charger and the high-voltage battery system. Cold Kansas mornings slow charging too, because the battery protects itself when it is cold, and we can tell you whether what you are seeing is normal.
We help EV drivers across Marion, Harvey, McPherson, Chase and Lyon Counties, including Hesston and McPherson, and you get the price before any work starts.
Why Hillsboro trusts Moxie with EV charging problems
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We find which side is at fault
Charger or car, you find out before you pay for a repair.
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High-voltage work in Hillsboro
Moxie does all EV and hybrid work, onboard charger and battery included.
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Free pickup and delivery
Within 40 road miles of the shop, which helps when the car is low on charge.
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Warranty in writing
Most repairs carry the NAPA 24/24 nationwide warranty for 24 months or 24,000 miles, and engine and transmission work carries Moxie's own one-year warranty. We tell you which one covers your repair before any work starts.
Call or text (620) 416-0008. Describe the noise. We'll do the rest.
EV charging myths we hear at the counter
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What causes EV charging problems around here
- A problem with the charging station or home outlet, not the car
- A charging cable or plug worn out by daily use and the weather
- Dust, dirt or corrosion in the car's charge port, which dusty roads and wet winters help along
- A charge port latch or door that is not locking the plug in place
- A fault in the onboard charger, which converts household power for the battery
- A weak 12-volt battery or a software fault stopping the charge
- A high-voltage battery limiting charging because it is too cold in January or too hot in August
How we track down an EV charging problem
- We start with one simple question, which is whether the problem follows the car or the charger. If it charges fine at one station but not another, the fault is likely the station.
- We inspect the charge port, pins and latch for dirt, damage or corrosion.
- We read every module and check the charging history and any stored faults, including those in the onboard charger and battery management system.
- We test charging on our end and watch live data while it charges, including battery temperature and voltage.
- We check the 12-volt battery, which can stop charging from starting at all. Then we explain what we found and what it will cost before any repair.
What we check
- Charge port, pins, seals and locking latch
- Charging cable and plug you use at home
- Onboard charger operation and stored faults
- Battery temperature and the battery cooling or heating system
- The 12-volt battery and its connections
- Software versions on the charging and battery modules
What the repair usually is
- Cleaning or repairing the charge port
- Replacing a faulty charge port latch or door actuator
- Repairing or replacing the onboard charger
- Replacing a weak 12-volt battery
- Updating software on a charging or battery module
- Repairing the battery cooling or heating system
EV charging problems across five Kansas counties
We look after drivers across Marion County, Harvey County, McPherson County, Chase County and Lyon County, with free pickup and delivery within 40 road miles of 611 Orchard Dr, Hillsboro.
EV charging questions we hear every week
Why is my electric car not charging?
The most common causes are a problem with the charger or outlet, a damaged cable, dirt or damage in the car's charge port, a weak 12-volt battery or a fault in the onboard charger. Try a different charger first if you can. If the car still will not charge, call or text the shop and we will help you narrow it down.
Why does my EV charge so slowly in the winter?
Cold weather slows charging on most EVs, because the battery protects itself by accepting power more slowly when it is cold, and some energy goes into warming it up. That is normal up to a point. If charging has slowed far more than usual, or stops completely, it is worth having the battery heating and charging system checked.
How much does it cost to fix an EV charging problem?
The price depends on where the fault is. A dirty charge port or weak 12-volt battery is a small job, while an onboard charger replacement is a much bigger one. We test first so you know exactly which part failed, then give you the price before any work starts. Text us what the car is doing and we will point you in the right direction.